Most problems are one of these: an account isn't connected, a sign-in expired ("needs reconnecting"), no account is picked yet, a card didn't go through (⚠️), or work is paused for the AI budget or because the trial hasn't started. Each fix is below.
"Connect ... first: ... is not connected"
The card needs an account you haven't connected. Open Connections and connect it, or ask Cosmo in chat for a connect link. Then ask him to try again.
"... needs reconnecting. Reconnect ... in Connections."
The sign-in expired or was revoked. Meta and LinkedIn sign-ins are flagged a week before they run out. Tap Reconnect on the tile. See Picking accounts, reconnecting and disconnecting.
"Pick a ... in Connections"
You're connected, but Cosmo doesn't know which page, property or ad account to use. Pick one from the dropdown on the tile.
⚠️ "Didn't go through"
The card was approved but the platform refused it. The ⚠️ line shows the reason the platform gave. A failed card can't be retried. Tapping it again says "Already failed." Fix the cause (often a connection), then ask Cosmo to send the card again.
An inbox shows "paused"
Its login stopped working, or more than 3% of recent emails bounced. Reconnect the inbox in Connections, or check your domain's SPF, DKIM and DMARC.
"Start your 7-day free trial and this goes out right away"
Nothing goes out before the trial starts. Start it on Billing.
"This month's AI budget is used up..."
New background work (daily planning, niche research, new reels, the browser) is paused until the 1st. Chat and your existing cards still work. See Your monthly AI budget.
"Cosmo's browser has done 30 runs in the last 24 hours"
That's the daily limit. Wait for older runs to drop out of the 24-hour window.
"Coming soon on this server"
That platform's sign-in isn't switched on yet, so there's nothing to fix on your side.
Cosmo doesn't answer on WhatsApp, iMessage or Telegram
Check that your contact is verified. See Where Cosmo talks to you. On WhatsApp, also see the 24-hour window.
Email roy@cosmocmo.com and tell us what you tried. We'll help.